Employment | Page 2 | TBN

APPLICATIONS SUPPORT ANALYST - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Applications Support Analyst

 

Trinity Broadcasting Network, the world’s largest Christian television network, is seeking an experienced Applications Support Analyst to support CRM, Financial and other application systems to ensure proper operation. Perform a variety of maintenance, end-user support and training tasks to ensure efficient operation and support staff on company-supported software and applications, including third party applications and in-house developed applications. Trouble shoot and resolve customer issues. Complete application project-based work.

 

 

 

Primary Responsibilities:

 

  • Support CRM, Financial and other application systems.
  • Analyze, troubleshoot and document user support tickets, and drive them to closure in a timely manner in the helpdesk system.
  • Work with Donor Service staff to correct any customer issues.
  • Work directly with software development team to ensure quick resolutions to software issues
  • Identify system exceptions to identify software bugs and work with developers to provide a permanent solution.
  • Generate data reports requested by business stakeholders.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
  • Be available to work after hours periodically and provide support for a 24/7 operation

 

 

Qualifications and Skills:

 

  • Proven work experience as a Applications Support Analyst or similar role
  • Bachelor’s Degree in Computer Science, Computer Engineering or similar field
  • 5+ years’ applications support experience
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to track and diagnose customer software issues.
  • 2-3 years’ experience working with Microsoft SQL Server databases and run queries.
  • Knowledge of computer and/or network systems, applications, procedures and techniques
  • Knowledge of CRM systems is required
  • Knowledge of Studio Enterprise CRM is highly desired
  • Knowledge of financial accounting systems is required
  • Knowledge of Oracle Financial (Fusion Online) is highly desired
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills
  • Ability to learn and support new systems and applications

 

 

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SENIOR SQL DEVELOPER - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Senior SQL Developer

 

TBN is the world’s largest Christian television network and America’s most-watched faith-and-family channel. Launched by Paul and Jan Crouch in 1973 with one small station broadcasting to the Los Angeles area, TBN today is a growing family of over thirty global networks reaching every inhabited continent with a broad range of inspirational, entertaining, and life-changing programming twenty-four hours a day.

 

 

 

Position Summary:

 

  • Creative solution development
  • Full stack development
  • Heavy MS SQL Server database development

 

 

 

Job Duties:

 

  • Ability to interact with internal business customers to elicit complete and comprehensive requirements
  • Ability to turn requirements into functional design specifications
  • Experience utilizing PDLC approaches, framework and strategies
  • Ensure compliance in in-house developed, custom applications or services with control objectives to ensure continued data integrity and security, and compliance with industry, internal, and regulatory requirements
  • Advise, consult, participate, and/or lead application prototypes and proof of concepts in support of application development projects
  • Looking for a candidate who is innovative, forward-thinking and creative

 

 

 

Knowledge and Skills:

 

  • Comfortable with full stack development
  • Proficient in SSMS, SSRS, SSIS, SSAS, SQL Server 2012, 2014, 2016
  • Strong knowledge of MS SQL concepts
    • Experience designing and developing complex stored procedures, user defines functions, views, data aggregation/manipulation through table joins/queries
    • Excellent knowledge of concepts like triggers, indexes, transactions, error handling and performance tuning
    • Experience designing, developing and testing and maintaining packages SSIS packages
  • Experience with large-scale enterprise (CRM, ERP, etc.) systems implementation
  • Experience with DonorDirect Studio Enterprise is desired
  • Experience with Oracle (or other enterprise accounting systems) is desired
  • Experience doing RESTful API calls
  • Mainframe OS experience such as DB2, CICS and VSAM a plus
  • Familiar with Financial Transaction Management
    • Credit Card Processing, Payment Gateway
    • ACH/EFT Check Processing, PayPal
    • Banking Transaction Processing
  • Experience with large scale printing, Shipping and Receiving systems, mailing and mail receiving business processes a plus
  • Experience interfacing with email campaign systems such as SilverPop, HubSpot, Marketo, a plus

 

 

 

Qualifications:

 

  • A bachelor's degree is preferred, but not required. (Experience may be substituted in lieu of Bachelor’s degree)
  • 5 years of experience SQL 2012 and higher versions
  • 5 years of experience full stack (50% Database, 30% App Server, 20% Front End)
  • Strong verbal and written communication skills
  • Ability to simplify and articulate technical concepts to non-technical business users
  • Excellent documentation skills for both technical and non-technical audiences

 

 

 

to apply for current job opening(s)

 

 

 

APPLICATION OPERATIONS ANALYST - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Application Operations Analyst

 

 

Trinity Broadcasting Network, the world’s largest Christian television network, is seeking an experienced Application Operations Analyst who would be responsible for monitoring the day-to-day performance of all TBN applications both in house, as well as, on hosted platforms.  Also responsible for making sure that all are highly available.

 

 

 

Primary Responsibilities:

 

  • Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements
  • Escalation point for all customer issues
  • Research processing exceptions and escalate if applicable
  • Adhere to Operations Level Agreements (OLA) in support of end-to-end customer Service Level Agreement (SLA)
  • Maintaining relationships with key/strategic partners/customers
  • Identify opportunities for process, systems and application improvements in a dynamic environment
  • Ad Hoc SQL reporting
  • Occasional rotation on-call availability
  • Any other duties as applicable to the position

 

 

 

Qualifications and Skills:

 

  • Proven work experience as a Applications Operations Analyst or similar role
  • Associates Degree in Computer Science, Computer Engineering or similar field
  • 2-3 years’ Application Operations experience
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • System Integration and Support experience a must
  • Database and data modeling exposure
  • SQL server experience required
  • Effective communication (written and oral) and interpersonal skills
  • Hardware and software troubleshooting experience required
  • Web technologies (e.g. browsers) experience required
  • Knowledge of CRM, Financial Accounting systems a plus

 

 

 

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DONOR SERVICE REPRESENTATIVE - FORT WORTH, TX

 

June 27, 2018

 

 

 

 

 

Donor Service Representative

 

 

General Job Summary:

 

Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, resource offers, network programs airing on  the TBN Network, donor files and other matters.

Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world.

 

 

 

Requirements & Skills:

 

  • Previous high-volume customer service or call center experience
  • Strong data entry and computer skills in a multi-tasking environment
  • Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
  • Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
  • 40 wpm typing, 10-key proficiency
  • Ability to discreetly handle sensitive and confidential information
  • Enjoy an open-office, team-environment with significant interpersonal interaction

 

 

 

 

to apply for current job opening(s)

 

 

PRAYER PARTNER - FORT WORTH, TX

 

June 27, 2018

 

 

 

 

 

Prayer Partner (Part-Time)

 

 

Job Summary

 

Handle high-volume calls with TBN partners and viewers around the globe, which include prayer requests, salvations, re-dedications, praise reports, crisis situations, donor file updates and donations. 

 

 

Summary of Essential Job Functions:

 

  • Ability to pray effectually, providing assistance through prayer and the word of God to those in need
  • Aptitude to respond appropriately to crisis calls such as emotionally disturbed, anger, abuse, and depression
  • Requires spiritual and emotional maturity, portraying a godly character consistent with the Gospel message
  • Ability to discreetly handle sensitive and confidential information
  • Capable of multi-tasking with computer-skills to donor files
  • Enjoy an open-office, team-environment with significant interpersonal interaction

 

 

Skills:

 

  • Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
  • Previous high-volume prayer call center experience a plus
  • Strong data entry and computer skills in a multi-tasking environment
  • 40 WPM Typing
  • Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus

 

 

Requirements:

 

  • Commitment of your life to Jesus Christ
  • Have a good, practical, knowledge of the Word of God in order to communicate effectively to partners and viewers during calls
  • Established in a local church

Pastoral reference

 

 

 

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